Dear Vet, Are you doing this?
Learning to apologize to clients and customers is a very powerful marketing strength. Remember I wrote in one of my posts that marketing is largely about relationships. Now, when you have customers or clients that you are too big to apologize to, that mean you don’t know what marketing is all about.
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Let’s face it, the money you are getting from your business today is from the customers. The money you are paying your employees is from your customers. The money you are using to produce more and more farm products is from the customers. And on and on…
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Learning to apologize to your customers or clients when they are not happy about your service or products will help your business a lot!
Are you doing this?
Are your workers doing this?